What we collect, and what we do with it.

What we collect

The information we collect is based on how you interact with us. This may be your name, business name, email, phone number, job title, and other contact details.

When you inquire about our services, we may collect information about your business, project needs, objectives, current systems and the services you might be considering.

We may collect technical information such as your IP address, browser type, device information, pages visited and interactions with the website. We may also collect billing and transaction information, where applicable.

How we gather it

We usually gather information directly from you when you inquire, request a proposal, schedule a consultation, communicate with our team, become a client or provide information during a project.

Information may also be collected from authorised representatives, business partners, service providers or from publicly available sources if this is lawful and reasonably necessary.

Technical info and website

When you visit our website some information may be collected automatically to operate and secure the website and to improve the website.

This may include information like your device, browser, approximate location, referring URL, pages viewed, and interactions with the website.

We may also use cookies, analytics programs, and similar technology. For further information please see our Cookie Policy.

Why we gather information

We collect data to answer questions, understand your business needs, prepare proposals, provide our services, and manage client relationships.

We may also use data to improve our website and services, measure performance of marketing, maintain security, prevent misuse and meet legal, contractual and regulatory obligations.

We only want information that is reasonably required for these purposes.

How we use your data

An inquiry can help us understand your needs, identify the relevant services, and propose a suitable methodology, scope, and next steps.

If you become a client, we may use your information to manage projects, support you, communicate with your team, process payments and keep appropriate business records.

Who we share information with

We never sell your personal information.

We may share information with authorised team members, contractors, technology providers, hosting and infrastructure providers, CRM and project management platforms, analytics and marketing providers, payment processors, and professional advisers where necessary.

We may also disclose information if required by law, regulation, legal process, or as necessary to protect our rights, security or legitimate business interests.

Cross border data transfers

Some of our technology and service providers may be located outside of Australia. This means personal information may be processed or stored internationally.

Where this is the case, we take reasonable steps to ensure that appropriate safeguards are in place and that your information continues to be afforded appropriate protection under applicable privacy requirements.

Personal selling

Where permitted by law we may contact you with relevant services, company updates, industry insights, guides, resources or other business communications.

You can choose to opt out of marketing communications at any time by using the unsubscribe link provided or by contacting us.

Where required, necessary communications relating to an existing project or business relationship may still be sent.

Cookies and analytics

We use cookies and similar technologies on our website to make the website work, to understand how visitors use it, to improve performance, to measure marketing activity and to support security.

You may control and/or delete cookies as desired. For details see aboutcookies.org. You may also restrict or block cookies through your browser settings and any cookie controls available on our website.

How we safeguard your information

We have implemented reasonable technical, administrative and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Such measures may include control of access, authentication, secure infrastructure, encryption where appropriate, backups, monitoring, security testing, confidentiality obligations and secure deletion.

Absolutely no online system is 100% secure. We therefore continually monitor and improve our security practices in light of the information we process.

Data leaks

If we learn of a security incident involving personal information, we will investigate and respond to the incident as appropriate.

Where applicable law requires notification, we will notify the affected individuals and relevant authorities within the required timeframe.

How long we hold information

We will only keep personal information for as long as reasonably necessary to fulfil our services, maintain business records, resolve disputes, enforce agreements or comply with legal and regulatory obligations.

Information no longer needed may be securely deleted, destroyed or deidentified.

Viewing your information

You have the right to ask us for a copy of the information we hold about you.

We may need to confirm your identity before we process your request. Access may be limited or denied in limited circumstances as allowed or required by law. Where appropriate we will give the reason.

Fix your info

If you think that information we hold about you is inaccurate, incomplete or out of date, you can ask us to correct it.

We will consider reasonable requests for correction and update information as appropriate.

Your privacy rights

Depending on the circumstances and applicable law, you may have the right to access, correct or request the deletion of your personal information, opt out of marketing communications and make inquiries about how your information is handled.

Please contact us using the contact information below to exercise a privacy right. We may have to check your identity before we can answer.

How to complain about privacy

If you are concerned about how we have handled your personal information, please contact us in the first instance so that we can investigate and deal with the matter.

Privacy contact. Onyxera Tech, 95 Reserve Parade, Findon SA 5023, Australia. Email info@onyxeratech.com, phone +61 481 317 161.

Please give us all the information we need to understand your concern. We will consider your message and respond in a timely manner.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.

Privacy of children

Our services are intended for use by business and professional users, not for children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

Third party websites

Our website may include links to third party websites, platforms or services.

We are not responsible for the privacy or security practices of any third party. We recommend you read their privacy policies before you provide personal information.