Cancellations and refunds.

What this covers

OnyxEra Tech provides services rather than physical goods, so there is nothing to ship back. This page explains how cancellations and refunds work on a project.

Where a signed proposal or agreement sets out different terms, that agreement takes precedence over this page.

Before work begins

If you cancel before any work has started, any amount you have paid that is not tied to work already performed is refundable.

Once work is underway

Projects run in defined phases with agreed deliverables. If you cancel mid-project, you are charged for the work completed and accepted up to that point, and the balance is refunded.

Time already spent, third-party costs already committed on your behalf, and licences already purchased cannot be refunded.

Ongoing services

Retainers and ongoing services such as SEO, advertising management, hosting or support are billed for the period they cover. Cancelling stops future periods; the current period runs to its end.

If something is wrong

If a deliverable does not do what the proposal said it would, tell us and we will fix it. That is the first remedy, and in most cases it is the fastest one.

Nothing here limits any statutory right you have to a remedy where a service is not supplied with due care and skill.

How to raise it

Email info@onyxeratech.com with your project name and what you would like resolved. We will respond within five business days.